SUPPORT

Support for Maritime Software

Customer Care for ShipManager and Navigator Port

Digital Solutions at DNV provides our maritime customers with a 24/7 helpdesk in English and German language with only our own software experts – no third party/outsourced provider. We offer a complete, responsive and flexible service package. If your support needs go beyond hotline support, we can use a remote access to your system or alternatively schedule onsite support.

ShipManager support

We offer a self-service online portal for all of our customers where you can submit, review and close all your related service requests. You can also see a status update of your tickets/support requests at any time. For more information, or if you haven’t received your customer portal account yet, please do not hesitate to contact us.

If you would prefer not to invest in the server hardware and IT resources, we can operate the office system server for you. This provides you with highest safety and security standards and 24/7 service. Let us be the IT experts, allowing you to concentrate on your operations.

 

Email

Please be as detailed as possible with your issue and provide screenshots if applicable.

shipmanager.support@dnv.com

 

Phone - General support Europe

Our team is ready to support with any issues you may have.

Germany: +49 381 67311 34
Greece: +30 21 0221 3448

Business hours
Monday - Friday1 (7am - 6pm)2

 

Phone - General support Asia

Our team is ready to support with any issues you may have.

Singapore: +65 31635 662
Hong Kong: +852 5808 6072
China: +862 1801 19465

Business hours
Monday - Friday (9am - 5pm)3

 

Phone - Business critical support

Please only use this number for critical and/or out of hours support queries.

Germany: +49 381 6731139

Business hours
24/7 (outside above local times)

 

1Fridays until 5pm
2UTC+1 (winter) or UTC+2 (summer)
3UTC+8

Software access