Breakfast seminar: Driving business growth with secure and frictionless customer experiences

How CIAM boosts customer acquisition and loyalty featuring insights from Fortum’s CIAM journey

Every customer interaction is an opportunity to make or break the customer relationship. These “micro-moments of truth” occur at critical touchpoints, whether during the initial sign-up, login, transaction, or issue resolution. Customer Identity and Access Management (CIAM) is a key building block in shaping these experiences by ensuring interactions are secure, seamless, and personalized.

We are excited to welcome Raphael Duhayon from Fortum Consumer Solutions, who will share Fortum’s CIAM journey, offering a real-world case study on how CIAM has transformed their customer experience. In collaboration with Ping Identity, this seminar will explore how CIAM can help businesses enhance customer acquisition and engagement, build loyalty, reduce abandonment, and safeguard against identity fraud.

Join us at DNV's headquarters in Høvik to learn practical steps for optimizing these key moments, and hear how CIAM is driving long-term growth and fostering customer trust.

Agenda:

08:00 – 08.30 Breakfast & mingling
08:30 – 08:45 Digital Identity - What's in it for you 
08:45 – 09:00 How CIAM helps you succeed in the "micro-moments" with your customers and business partners
09:00 - 09:15 Five Steps to Achieving Personalized Customer Engagement
09:15 – 09:45 Don't just take our word for it: Fortum Consumer Solution's CIAM Journey
09:45 – 10:00 Q&A and discussions

Meet the speakers

Raphael Duhayon, Global Product Owner at Fortum Consumer Solutions Raphael Duhayon is an experienced Product Manager who worked in multiple industries (ecommerce, video streaming, hospitality, utilities) in the UK and Sweden. He currently manages Fortum's global CIAM (Customer Identity & Access Management) platform for all online services. Fortum is the largest Nordic energy company.
Vesa Teikari, Head of CIAM Business at Nixu, a DNV company Vesa Teikari is the Head of CIAM Business at DNV Cyber with over 20 years of experience in delivering end-to-end digital solutions. Specializing in B2C and B2B services, he has spent the last decade focusing on how digital identity can create secure, personalized customer experiences that drive business growth.
Vinay Dabas, Senior Solutions Architect at Ping Identity Professional Cyber Security Consultant & Solution Architect with more than 10 years of experience in Information Security with a specialization in Identity Access Management & Privilege Access Management (IAM & PAM) domain.

Registration

Please register for the complimentary seminar. There is a limited number of seats, so a first-come first-served basis will apply.